Headlines like ‘The Dishonest and Wasteful Practice of Influencer Marketing’ paint influences with a broad brush as money grubbing and eager to take any brand deal coming their way and sell out their audiences along the way.

That’s just not true and doesn’t accurately reflect the majority of my experiences in nearly 15 years of influencer marketing.

Influencers say no and fight for work they believe in.

I personally have experienced influencers walk away from 6 figure brand deals because they didn’t feel it was a good fit, or they felt like they couldn’t do the campaign justice. Oftentimes they genuinely loved the brand, but simply couldn’t take on the workload or couldn’t quite wrap their head around a way to bring a campaign to life.

When working on branded content with influencers, they often say no to client requests and push back in order to fight for what they feel is going to work best. That’s their job. It can be frustrating, but ultimately, I’m incredibly grateful that they do it.

Ultimately, saying no to most opportunities makes sense for influencers.

The connection influencers have to their audience is the lifeblood of their business.

As tempting as it may be to take a nice paycheck in the short term, if it is going to compromise the relationship they have with their audience (real or perceived) they should say no. Brands come and go, but the audience is the renewable resource that keeps their business alive – brand deals or no brand deals.

This isn’t some deep insight, and I’m not saying that all influencers are saints. I have had some incredibly difficult experiences working with influencers. However, by and large, I’ve found my experiences in working with influencers to be extremely rewarding, informative, and effective for the brands.

The reality of influencer marketing is more complex than the knee jerk reaction being made by many marketers writing op-eds at the moment.

Some influencers are more talented or honest or hard working than others, and in many ways influencers have got more in common than a typical creative director than anyone else.

As a general rule they care about their reputation. They want to do work they’re proud of. They want to make work that is fulfilling and recognized by their peers.

For both groups this oftentimes means forgoing short term gains and carefully curating the opportunities they take on in order to create a career with longevity. For Creative Directors you see this reflected in the way many choose to work for more creative shops vs behemoths that pay well but churn out crap. Just like influencers, Creative Directors have a responsibility to push back on clients if that’s what it takes to get great work made.

Generally speaking, neither influencers nor creative directors wants to sell out their credibility for a quick pay day.

As frustrating as the creative process can be, I’d much rather have someone be honest with me about what they believe will work best, and is right than take the money and run.

Objectively, I think we can all appreciate the integrity it takes to say no and push back in the face of overwhelming pressure or walk away from the carrot in the form of a nice payday being waved in front of our face.

The more things change, the more they stay the same.

Collaboration is, and will always be, a tool to drive growth and build an audience online…  rising tides lifts all boats.

The Hype House is an LA mansion TikTok stars formed in December of last year to live and collaborate. 

These TikTokers are co-creating content, featuring and promoting one another in an effort to cross-promote one another and collectively grow their audiences. The ideal outcome is an ever expanding audience.

Influencer A has X audience and Influencer B has Y audience. The two promote one another to capture both X & Y audiences and (ideally) capture additional followers in the process.

If history is any indication, the Hype House could be the start of a massive business that may change the course of media.

This fundamental principle of collaboration has been key to influencer marketing, and social media marketing (and expanding ever outward, you could argue for a great deal of success in life in general), since the beginning.

You scratch my back I scratch yours.

Going back to the late 2000’s we first saw this tactic brought to life with the YouTube community in the form of The Station. The Station eventually morphed into Maker Studios, which went on to be acquired by Disney for nearly a billion dollars.

The Station started as a loose federation of YouTubers who came together in the summer of 2009 to share resources and collaborate on content creation in the form of a collective sketch comedy channel.

Working out of a few Venice Beach, CA homes, the groups was affectionately dubbed, A Modern Brat Pack of YouTubers, TheStation was comprised of Shane Dawson, Kassem G, Phil DeFranco, Dave Days, Shay Carl, Lisa Donovan, with cameos from other YouTubers like iJustine.

Before a video was ever launched, their collective YouTube channel, was among the 25 most subscribed channels across all of YouTube. By winter 2009, after only a handful videos had launched, The Station had become second most watched web series.

Eventually, several creators from the original crew parted ways, but LisaDonovan, ShayCarl, Kassem and a handful of others soldiered on. The team moved into crappy offices above a Taco Shop, rebranded into Maker Studios, raised money, became an MCN, began signing YouTube channels to power that MCN, and by 2012 were generating over a billion views a month.

In 2014 Disney came knocking and acquired Maker Studios for $550 million dollars, with benchmarks, that if hit could bring the total earn out to close to a billion dollars.

This isn’t to say that absolutely the Hype House of today will follow a similar path, but I certainly believe that it is possible.

In its infancy YouTube was filled with silly dance and lip sync videos, which made the whole phenomenon easy to discount. In many ways it mirrors the common perception of TikTok today.

However, as the saying goes, “First they ignore you, then they laugh at you, then they fight you, then you win.”

If you’re unfamiliar with Tanacon (recently dubbed the FyreFestival of influencer events) here’s the necessary background information–

Best known for her vlogs and pop-music, Tana Mongeau is a 20-year-old YouTuber with over 5 million subscribers across her two channels. Tana recently attempted to create her own, alternative to Vidcon, which she dubbed ‘Tanacon’.

The whole ordeal started when, according to a video Tana created, Vidcon had promised her a VIP pass then withdrew the invite after she’d promoted the conference to her fans. After her anti-Vidcon rant generated millions of views Tana decided to launch Tanacon and make an anti-Vidcon. The original vision for Tanacon was that it would be free and all fans would be given the chance to meet their favorite creators (Vidcon charges for tickets).

Tanacon quickly drew a roster of over 65 well known creators including uber famous YouTubers Casey Neistat and Shane Dawson to make appearances. In the weeks leading up to Tanacon the event built up a huge amount of publicity. Tana promised that fans would get 4X the value of the price of their paid tickets (and promised to let many fans get in free).

Tanacon ended up being a disaster of epic proportions.

Within hours of opening its doors Police shut down Tanacon. Apparently 5,000 fans showed up – almost all of them spent hours in the hot sun waiting to get inside. One fan collapsed and was taken away by paramedics, hundreds of others got sunburns.

The event was massively understaffed, had minimal security, and almost none of the attendees got into the venue to see any of their favorite creators. The swag bags that were promised to be 4x the value of a ticket turned out to be filled with a few stickers and some condoms.

It was exposed later, via a three-part documentary by YouTuber Shane Dawson, that Tanacon was put in the hands of a 21-year-old talent manager with questionable credentials. The documentary exposed countless missteps, but the most egregious was that Tana had agreed to host over 5,000 fans, in spite of the hotel only having capacity for 1,000.

Why does any of this matter, and, why am I writing about this?

I think this shit show is the result of the same kind of behavior we see in (a lot of) influencer marketing. People quickly build audiences and become ‘influencers’ – they oftentimes have millions of adoring fans that hang on their every word and will do just about anything the influencers asks.

The issue then becomes that they don’t have any ‘real’ business experience. While they know how to build their audience and cultivate their community they don’t necessarily have the same skillsets that translate to understanding timetables, budgets, project management, etc. As a result they get in over their head and don’t take their newfound responsibilities of running a business seriously when it comes to working with major brands and companies.

In the case of Tanacon – they signed a contract with the Marriott to host the event, which stated they could host just over 1,000 people. Tana and team decided to say ‘fuck it’ and sell tickets for 5,000 people. This is not the behavior of normal businesspeople, and its wayyyyy out of bounds of common sense.

Unfortunately it is too common.

I’ve worked with thousands of influencers. Some of whom are phenomenal and professional – they’re buttoned up, they know what they know and delegate the rest to their team.

There’s another contingent of influencers that believe because they have their audience the only thing that matters is that they’re ‘authentic’ – that this ‘authenticity’ comes at the price of any real responsibility and is a hall pass to be a terrible business partner. Deadlines are missed, the work promised comes back as something totally different, and communication is lacking. I’ve had influencers ghost on deadlines, come back late and say that they don’t want to post their original idea after they already shot it, have asked to get out of contracts right before deadlines were supposed to be met (and even right after) without real reasons.

This behavior is more common in influencer marketing than in any other business or aspect of marketing and advertising I have ever seen. It is too common. Just after Vidcon I was hanging out with a buddy that is a talent manager. While hanging out one of his talent called to say that a video he’s been working on for a brand for the last week and was already a few days late to post wasn’t going to work for his channel and he no longer wanted to post it. This was a video the influencer concepted and sold to the brand. This was a video he’d edited entirely himself knowing the deadline and where it was going to live. He had 100% creative control, but still didn’t want to post it because he didn’t think his audience would like it.

This is not acceptable behavior for a professional. If it was any other part of the ad industry you’d work late – make it happen (or just think things through far enough in advance to avoid issues).

I don’t mean to disparage all influencers or paint the brush that they are all a pain in the ass. They’re not.

However, I do think that there’s a lot out there that are burning bridges for the rest of the industry.

Marketers and agencies are working with billion dollar brands. There are campaign deadlines and bosses these people are accountable to, there are stockholders, and real consequences.

Many influencers are much more like the Hank and John Green who developed Vidcon. That event is buttoned up. It’s been slowly growing over the last nine years and is hands down one of the best-run industry conferences I go to (full disclosure I’m on the Vidcon Advisory Board, but I’d believe this even if I wasn’t).

Hank and John Green have taken the even seriously from the beginning – they’ve planned methodically with venues booked over a year in advance. This past year Vidcon hosted over 30,000 people, hundreds of creators, and worked with dozens of sponsors over the four days of the event. Sessions and keynotes started on time. Security was tight, and the event was incredibly professional and brand friendly. This is no small feat.

I love unbridled ambition and the passion of young entrepreneurs. However, within the influencer-marketing ecosystem there are a lot of bad actors who need to understand that if they want to work with brands they need to take the contracts they sign seriously.

Many influencers are creating terrible experiences for the fans and the brands.

In short – don’t be like Tana and ignore the contracts you’ve signed and not take things seriously. Instead be like Hank and John Green – build your reputation as a trusted source, think through who you work with, the agreements you sign, and the work you decide to take on.